This Return and Refund Policy governs the retail transactions and contractual agreements between SIRARA Garments Trading LLC (trading as Cinchlesscord, hereinafter referred to as “the Company”, “we”, “us”, or “our”) and consumers residing within Europe (hereinafter referred to as “the Customer”, “you”, or “your”) purchasing goods via our official e-commerce platform www.cinchlesscord.com.
This document has been structured to maintain strict alignment with the regulatory infrastructure of the United Arab Emirates and consumer protection directives applicable within Europe, whilst fulfilling standard international acquiring and underwriting compliance metrics.
- Dispatch and Shipping Framework
All items scheduled for distribution are prepared, packed, and dispatched directly from our corporate facilities situated in Dubai, United Arab Emirates. Our logistics infrastructure operates in coordination with premium international carriage services, utilizing priority solutions provided by DHL, FedEx, and UPS to service our European consumer base.
Order Handling Timeline: All confirmed orders undergo formal processing, standard verification, and dispatch preparations within one (1) to three (3) business days from the date of order confirmation.
Transit and Delivery Schedule: Following formal dispatch from our Dubai fulfilment facility, standard transit duration to European destinations is estimated between seven (7) and ten (10) business days.
Maximum Delivery Guarantee: To safeguard your purchase, if an order has not been successfully delivered to your designated address within thirty 20 business days from the date of purchase, the Customer is entitled to request an immediate full financial refund or a complimentary replacement shipment.
Automated Tracking Protocols: To ensure complete transparency, our automated systems communicate transaction updates directly to the email address provided by the Customer at the time of purchase. These notifications are issued at crucial logistical milestones, including order dispatch, arrival at the primary transit hub, and initiation of localized final-mile delivery.
- Statutory European Right of Withdrawal
In accordance with European consumer protection legislation, customers residing in Europe possess a statutory right to withdraw from their purchase agreement without assigning any justification within a cooling-off period of fourteen (14) days.
Commencement of Withdrawal Period: The statutory fourteen (14) day withdrawal window commences on the day the Customer, or a designated third party acting on behalf of the Customer (excluding the carrier), acquires physical possession of the ordered goods.
Notification Process: To exercise the right of withdrawal, you must notify our customer service department via an explicit statement sent to our monitored email address: unbuckled@cinchlesscord.com within the designated 14-day window.
- Return Protocols and Address Designation
To conclude a formal withdrawal or authorized return process, items must be dispatched back to our central operational headquarters. European customers seeking to return their items must deliver the merchandise to our registered corporate facility located at the following address:
SIRARA Garments Trading LLC
Dubai Festival City Mall, Shop SC235, Al Kheeran,
Dubai, United Arab Emirates (UAE)
Contact Telephone: +971 800322
The Customer shall bear the direct costs associated with the return transit of the items. Returned merchandise must arrive in its original, merchantable condition, unaltered, and enclosed within its original packaging elements. The Company reserves the right to assess diminished value if the items display signs of usage beyond what is necessary to establish their basic nature and characteristics.
- Damaged, Defective, or Non-Conforming Items
In cases where items are received in a damaged, defective, or non-conforming state, customers are entitled to remedies under consumer statutory rights. Customers must report such occurrences to our customer support team via email at unbuckled@cinchlesscord.com promptly upon delivery.
Evidentiary Requirements: The Customer is required to provide clear photographic or video evidence documenting the reported defect, damage, or structural non-conformity. This documentation must be transmitted alongside the formal claim.
Remediation Processing: Upon verification of the submitted evidence by our administrative team, the Company will process either a complete financial refund or arrange for a complimentary replacement shipment. To streamline the resolution, the Company will provide specific instructions on whether a physical return of the non-conforming item is required or if alternative disposal methods are approved.
- Monetary Refund and Reversal Modalities
All approved financial refunds and transactional reversals are managed and executed in accordance with payment processing standards and regional legislative requirements.
Permitted Methods of Payment: Financial credits and transactional reversals are issued strictly back to the original funding source utilized during the initial purchase. The supported settlement modalities encompass major card schemes and digital wallet infrastructures, specifically: Visa, Mastercard, American Express, Apple Pay, Google Pay, and authorized electronic wallets.
Processing and Execution Timeline: Once a refund is approved or a returned item is received and inspected at our Dubai facility, the financial reversal instruction is processed immediately. The reflection of funds within the Customer’s statement depends on the operational timelines of the respective card issuer or financial institution, typically taking between 3 to ten 5 business days.
Currency and Value: All refunds are issued in the original currency of transaction. The Company is not responsible for variations in final credited amounts resulting from currency fluctuations or international transaction fees applied by the Customer’s banking institution.