Cinchlesscord is operated by SIRARA Garments Trading LLC (“we”, “us”, “our”). This Privacy Policy explains how personal data is collected, used, and retained when you access or place an order via www.cinchlesscord.com.
- Data Controller
The data controller responsible for personal data is:
SIRARA Garments Trading LLC
Dubai Festival City Mall, Shop SC235, Al Kheeran, Dubai, UAE
Email: unbuckled@cinchlesscord.com
Phone: +971 800322
Registration No.: 105072226100003 - Information Collected
We may collect the following categories of personal data:
Contact details (such as name, email address, billing and delivery information)
Order and transaction information
Communication records when you contact us
Technical data such as device type, browser type, and usage activity
- Purpose of Processing
Personal data is processed for:
Order handling and fulfilment
Customer service communication
Payment processing
Record-keeping and accounting obligations under applicable laws
- Payment Processing
Payments are processed by Stripe.
Stripe acts as an independent payment processor and processes payment-related data required to complete transactions. Personal data required for payment execution may be shared with Stripe for this purpose. - Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes described in this policy and to comply with legal and tax obligations:
Transaction and billing records: up to 5 years after the last transaction, unless a longer retention period is required under applicable accounting or legal requirements in the UAE or relevant European jurisdictions.
Customer communication records: up to 2 years after the last interaction.
Technical and usage data: retained for a limited period necessary for operational purposes and then removed or anonymised.
- Legal Basis (EU / UK Relevant Processing)
Where applicable under European data protection laws, processing is based on:
Performance of a contract (order fulfilment)
Legal obligations (tax and accounting requirements)
Legitimate interests (operational record keeping and customer communication)
- Data Sharing
Personal data may be shared only where necessary with:
Payment processor Stripe
Logistics and delivery service providers
Service providers involved in order processing and customer support
Legal or regulatory authorities where required by law
We do not sell personal data.
- International Transfers
As our operations are based in the United Arab Emirates and our customers are located in Europe, personal data will be transferred outside the EEA and the UK. To ensure your personal data receives an adequate level of protection, we implement appropriate safeguards approved by the European Commission and the UK authorities, specifically the Standard Contractual Clauses (SCCs), alongside necessary technical and organisational security measures. - Data Rights
Depending on your jurisdiction, you may have rights to:
Access your personal data
Request correction of inaccurate data
Request deletion where legally applicable
Object to certain processing activities
Requests can be submitted via: unbuckled@cinchlesscord.com. We aim to respond to all legitimate requests within one month.